Effective date: 11 November 2026. Seller and invoice issuer: Shashini Food Products, 133, Avvaiyar Street, Kathirvel Nagar, Avaniapuram, Madurai – 625012, Tamil Nadu, India. Customer-facing brand: Smithika Foods. Contact: contact@smithikafoods.in; +91 73977 09393.
Who sells to you
The Smithika Foods online shop and mobile app offer food products under the Smithika Foods brand. Shashini Food Products is the legal seller and the entity that issues order invoices. Product labels may show a manufacturer or packer (including Smithika Food Products) separately from the seller. References to “we” or “our store” in these terms mean Shashini Food Products in its role as seller.
Customer accounts and fair use
Provide accurate contact and delivery information and keep your sign-in credentials and OTPs secure. Contact support if your account may have been accessed without permission. Do not use the platform for fraudulent orders, abuse or unlawful activity.
Products, ingredients and food safety
Product descriptions, pack sizes, weights, listed prices and availability are shown in the product catalogue. Please check the product's label for the complete ingredients, allergens, storage instructions, batch particulars, FSSAI details, date marking and best-before information. Do not consume a product that appears unsafe, spoiled, tampered with or otherwise defective; contact support promptly.
Orders and order minimums
The store may apply a minimum retail product subtotal and additional product-level pack or quantity conditions, which are displayed during shopping or checkout. The currently stated retail minimum is ₹199 in product value, excluding applicable shipping. Different customer categories or business accounts may be subject to additional minimums disclosed at checkout or in their agreed commercial terms. Adding goods to a cart does not guarantee stock availability or acceptance of an order.
Prices and payment
Prices, taxes and checkout
Product prices are shown in Indian rupees. Any applicable shipping, handling and tax amounts should be disclosed before the customer confirms payment. Delivery amounts displayed in the cart may be estimates; the final payable amount is confirmed for the selected products and delivery address before payment is authorised. We may correct an evident pricing or availability error and will explain the options before seeking payment for a changed order.
Payment and confirmation
The payment methods available for an order are those displayed at checkout. The Android app currently uses Razorpay for payment initiation. Payments may be processed by third-party payment services under their applicable rules. A transaction should be treated as confirmed only after the store or payment provider has confirmed the relevant order/payment status. Do not share banking PINs or OTPs with store staff.
Delivery and tracking
We arrange delivery only to serviceable destinations. Availability, charges, estimated timelines and delivery partner details are addressed in our Shipping & Delivery policy. The currently integrated courier is Delhivery where serviceable. Tracking events may depend on courier updates and synchronization and are not a guaranteed live-location service.
Changes and cancellation
If you need to correct or cancel an order, contact support with the order number as soon as possible. Requests made before dispatch may be easier to accommodate. Once a parcel has been dispatched, options depend on the courier status, food safety and applicable consumer rights. Any lawful cancellation or return charges will be communicated transparently rather than assumed.
Returns and refunds
Returns, refunds and consumer rights
For food-safety reasons we do not ordinarily accept change-of-mind returns of food products. This does not limit remedies for damaged, defective, unsafe, wrongly supplied, misdescribed or otherwise nonconforming items, or other rights provided by law. Our Returns & Refunds policy explains how to raise an issue and how it is assessed.
Support and legal rights
For order support or complaint escalation, contact Sundar Rajamani, Operations Manager & Grievance Officer, at contact@smithikafoods.in or +91 73977 09393 with your order reference. Nothing in these terms restricts consumer rights that cannot lawfully be waived. Business-to-business transactions may be subject to separately agreed terms where legally permissible.
Food licensing: FSSAI licence number 12422012002588 is displayed for the Smithika Foods food manufacturing/packing operation. Check each product label for the manufacturer or packer and the licence particulars applicable to that product.
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