Returns & refunds

Food-product returns

Food safety and hygiene are important to us. We generally do not offer return or exchange for food products solely because a customer changes their mind, ordered an unwanted product or dislikes the taste. This does not affect statutory rights or remedies for wrong, missing, damaged, defective, unsafe, expired-on-arrival, spoiled or materially misdescribed goods.

How to report a problem

Please contact Smithika Foods promptly if something is wrong with your order. As a service guideline, report an issue within seven calendar days of delivery where practical, and report visible damage or food-safety concerns as soon as possible. The seven-day guideline is not a guaranteed refund-credit timeline and does not extinguish rights provided by applicable law, including defects that could not reasonably have been discovered sooner.

Write to contact@smithikafoods.in or call +91 73977 09393. Share your order number, delivery date, affected product and pack size, and a description of the issue. Photos showing the item, external packaging, label or batch/date information can help us investigate. An unboxing video is useful but is not mandatory. You do not need to consume or keep using an item that appears unsafe.

What happens after a report

We will review the order details and the reported problem. Where the claim is accepted, the appropriate remedy may include supply of a missing item, replacement, refund of the affected item, or another remedy required by law. Replacements depend on availability. If a return or collection is needed for an eligible defect, our team will explain the process and any applicable collection arrangements; customers should not post food back without instructions.

Refund method and timing

Approved monetary refunds will ordinarily be returned through the original payment route when supported, or through an appropriate alternative agreed with the customer. The amount should include relevant delivery charges when required by law or the circumstances of the claim. We will communicate the decision, any applicable processing steps and the expected refund timeframe. Actual credit timing can depend on the payment provider or bank.

Missing, undelivered and late shipments

If an order is missing, delivered to the wrong destination, substantially late or returned to origin, contact support with the order number and tracking reference. We will examine the fulfilment record and available remedies in accordance with the agreed delivery terms and applicable consumer rights. No part of this policy removes remedies for goods not supplied as promised.

Exceptions and consumer rights

Damage caused solely after delivery by improper storage or handling, or a mere change of preference, is not generally covered by our voluntary change-of-mind policy. Such exclusions never excuse an existing defect, unsafe item, inaccurate description or any remedy required by applicable consumer-protection law. If you disagree with a decision, ask support to review it or use the legal remedies available to you.

Contact

Shashini Food Products is the seller of Smithika Foods online orders. For complaints and escalation, contact Sundar Rajamani, Operations Manager & Grievance Officer, at contact@smithikafoods.in or +91 73977 09393. Refer to the Contact page for the registered business address.