Privacy policy

Who operates Smithika Foods

Smithika Foods is the consumer-facing brand and online store operated by Shashini Food Products, the seller and invoice-issuing entity for orders placed through smithikafoods.in and the Smithika Foods mobile application. Product packaging may identify a separate manufacturer or packer, including Smithika Food Products; the product label should be consulted for its specific details.

What information we handle

When you browse, register, sign in, place an order, request delivery, contact support or request account deletion, we may process information relevant to that activity, including your name, mobile number, email address, delivery and billing address, PIN code, account identifiers, cart contents, orders, invoices, transaction references, shipping/tracking information and messages sent to customer support.

Depending on the features you use, the app or website may process login-provider identifiers (such as Google Sign-In), device or app information, push-notification tokens and preferences, diagnostic information, cookies and similar browser storage. Observed website technologies include WooCommerce shopping/session cookies, Jetpack/Automattic measurement services and Google commerce or advertising-related scripts. Their activity can vary by page, device, browser and enabled services.

Incomplete checkout and cart recovery: Our checkout recovery feature can save an email address, phone number and cart information entered before a purchase is completed, even if no order is placed or payment is made. It is configured with reminder-email templates for unfinished carts; whether any particular reminder is sent depends on the configured conditions. Entering checkout details does not itself mean an order has been placed or that you have affirmatively opted in to reminders. For concerns or requests concerning these records or messages, contact contact@smithikafoods.in.

Why we use information

We use relevant information to maintain accounts, authenticate sign-ins, confirm prices and orders, receive payments, issue invoices, arrange shipping and delivery, provide tracking and order notifications, answer customer queries, prevent misuse, meet lawful record-keeping obligations and operate or improve the store. Order and account messages are separate from promotional and incomplete-cart follow-up. If you have concerns about those messages or want to request that follow-up stop, contact us using the details below.

Payment and delivery service providers

Online payments in the Android checkout are handled using Razorpay. Payment processing can involve the payment provider and participating banks or payment methods; Shashini Food Products may receive order status, paid amount and transaction references needed for accounting and support. Do not send card numbers, CVVs, banking PINs or OTPs to support.

Where necessary to fulfil an order, relevant name, address, phone number and shipment details may be shared with the appointed courier, including Delhivery. Authentication, site hosting, transactional notifications, anti-abuse and support tools may also process limited information needed to provide those services. Some website pages also load services from Automattic/Jetpack and Google, including measurement or advertising-related resources. These services may receive technical browser and request information when they load. The information processed by a particular feature depends on its configuration.

How long information is kept

Information is retained for as long as reasonably needed to deliver orders, support customers, secure accounts, resolve disputes and comply with applicable tax, accounting, consumer-protection and other legal obligations. Records that legally must be retained may remain after account deletion. Retention periods vary by the kind of record, legal requirement and system. Incomplete-cart records, related message history and backups may follow different retention processes; the cart-recovery tool's 'lost cart' classification is not a confirmed deletion deadline. You may contact us about particular records and applicable deletion requests.

Your choices and requests

You may contact us to request access to or correction of relevant personal information, manage your account and notification preferences, raise a privacy concern or request account and associated data deletion. The account deletion request form is available at https://smithikafoods.in/account-deletion/. Identity verification may be needed before processing a request, and statutory record retention may apply.

Security and third-party links

We take reasonable organisational and technical steps to protect information in the systems we operate, but no online service can guarantee absolute security. External services and websites may apply their own privacy practices.

Updates and contact

We may update this policy when store features, service providers, legal duties or processing practices change. The published policy will identify its effective date. For privacy requests, concerns or complaints, contact Sundar Rajamani, Operations Manager & Grievance Officer, at contact@smithikafoods.in or +91 73977 09393.